Sourcemore online shop makes sales based the excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, If you are not satisfied with the items you received, it is easy for you to exchange or refund.
If customers’ packages have not been shipped yet, you may send a request to our customer service team by email at email@example.com to get full refund. If your package is already on the way or it has been received by your side, please check our return policy.
Defective Items Claims
We highly recommend you keep the original package box or take a photo of the code before discarding it.
If there is anything wrong with the item you received from us within the warranty period, please contact our customer service team via email at firstname.lastname@example.org with a video or photo of the problem along with exact description, your order number and serial number.
Wrong Item Claims
Please contact our customer service team by email at email@example.com with photos of product, package box, shipping label along with your order number. “Wrong Item” claims must be reported us within 72 hours from the delivery time.
Dead on Arrival (DOA)
Daily deal items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them.
90-day warranty for all defective products of Vape Kit/Mod/Tank on our website.
Here's what to do:
1. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
2. Items received should be unused, undamaged and in the original package.
3. Create a request by visiting this link: contact us
4. If a product is DOA or shipped incorrectly, Sourcemore covers all shipping charges. For all the other cases of returns, a staff will charge you the actual shipping costs incurred.
5. Proceed and send the items to the address offered by our customer service team. Note that the returning package must be postmarked within 14 calendar days from the date you received.
6. You will receive a confirmation e-mail as soon as returning packages arrived. Meanwhile, money will be refund in 24 business hours.
If products are altered or modified, warranty and money back satisfaction become void.
When returning, we recommend using a shipping method which can be tracked. Sourcemore cannot be held responsible for items lost on the way back.
Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.