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If customers’ packages have not been shipped yet, you may send a request to our customer service team by email at email@example.com to get full refund.
If your package has already been on the way or it has been received by your side, Please check our return policy
DOA and Wrong Item Claims
Please contact our customer service team by email at firstname.lastname@example.org with a description of the problem along with your order number. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time.
60-Day Warranty on the following brand items:
Joyetech, Eleaf, Smok, Wismec, Vaporesso, Geekvape, Vandyvape, Aspire, Kangertech, Digiflavor, IJOY, Nitecore, Hcigar, etc.
Dead on Arrival (DOA)
Daily deal items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.