If customers’ packages have not been shipped yet, you may send a request to our customer service team by email at firstname.lastname@example.org to get full refund.
If your package has already been on the way or it has been received by your side, Please check our return policy
14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at email@example.com with a description of the problem along with your order number. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time. "14-day Warranty" claims must be reported to us within 14 days from the delivery date.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred is non-refundable. We recommend using delivery confirmation/tracking when shipping packages to us.
please tests all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.
Items not covered under our 14-day warranty: e-Liquid and items bought on daily deal page. Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
30-Day Warranty on the following brand items:
Joyetech , Eleaf , Aspire , Innokin , Kangertech , Efest , Youde , Wismec , Sigelei ,Freemax Pioneer4You , Dovpo , Kamry , Sense.
Dead on Arrival (DOA)
Daily deal items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.